The National Student Financial Aid Scheme is one of the beneficiary organizations of South Africa that financially supports students. It provides multiple facilities like the cash Voucher that is reversible in some cases. So here are details of the NSFAS voucher, reversal process and common issues. So, let’s get everything in a single place.
Method to reverse the NSFAS Voucher
Sometimes the reversal of the NSFAS voucher is required. Maybe you want to buy a book from Van Schaik, but that book is also sold by a student second-hand for cash. The price at VAC Schaik is 3 times higher than the second-hand book. So, the reversal of the voucher may be needed. To reverse your NSFAS voucher, follow these easy steps;
- Visit NSFAS and log in
Search for NSFAS in your Chrome search bar and open the official website of NSFAS. Click on Login, enter the required data and access your account.
- Navigate to Voucher
After successful login, click on the menu and go to vouchers. Click the voucher to open it.
- Choose Reverse
With several voucher operations, a drop-down list appears. Choose “Reversal” from the list because it allows you to reverse your Wallet. Follow the further prompts and redeem your voucher in your wallet.
Can You Reverse an NSFAS Voucher on Celbux?
You can also reverse your voucher by Celbux, so if NSFAS methods don’t work, then don’t worry, use it and reverse your transaction. Follow these steps;
- Visit Celbux
From your device, open Chrome and search Celbux. Open the official Celbux website, and you are now on the home page of the website.
- Log in to Celbux Account
Now, press the Login button and input the login credentials. Input the User ID and PIN, and press the login button. You are successfully logged in and now on the home screen of your account.
- Go to Voucher and Reversal
Now, go to the dashboard of your account and press the “Voucher” option. Then navigate to the “Reversal” Section for further process.
- Reverse NSFAS Voucher
Under the Reversal section, choose the amount that you have to reverse. Follow the instructions and get the reversal amount in your wallet.
Common Voucher Problems
The NSFAS user sometimes faces issues that need attention, but the user cannot understand them. Here, the details of common voucher problems are described. Let’s have a look at them.
Generated Voucher of Wrong Amount?
If a voucher is generated for the wrong amount due to a system or user mistake. Then NSFAS allow you these functions if you haven’t redeemed it.
- Cancel your incorrect amount voucher.
- You can reissue a new voucher.
Voucher Deducted but Not Received
If there is a system or transaction error, then you face these issues;
- You didn’t receive any goods or services, but the amount is deducted from your voucher.
- Your transaction has failed because a system or network error occurred in the middle.
- For a single transaction, you are charged multiple times.
In these cases, you have immediately reported the issue to the NSFAS helpline with proof. The proof may be a screenshot, receipts and timestamps.
Voucher Cancelled Automatically
Sometimes, NSFAS vouchers are cancelled automatically for several reasons. Some of them are as follows;
- If you don’t redeem the voucher and it expires, then the voucher is automatically cancelled.
- If the voucher is rejected by the Merchant system.
- If your NSFAS account wallet is locked.
- If any transaction issue occurs, then the voucher is cancelled automatically.
If your voucher is automatically cancelled but the voucher amount is not restored to your account, then contact NSFAS and describe the details for assistance.
NSFAS provides the vouchers to the applicants so that they can securely make their transactions. But sometimes, the vouchers are declined, and the amount is not transferred into your account. Then, you need to reverse your voucher. The following method of reversal, you can reverse your transaction and also tackle the common issues that are resolvable.
